Communications and Interventions with People in Crisis

People can find themselves in a moment of crisis and encounter law enforcement and first responders due to the complexity of the crisis. Moreover, the crisis might be manifested because of day-to-day difficulties or due to symptoms of a mental illness. This course will provide officers with the skills necessary to appropriately communicate and assess individuals in crisis with minimal amount of force.

Participants will cover the following objectives:

• Identify signs and symptoms which can lead to a crisis
• Identify most common mental illnesses and approach considerations
• Formulate a behavioral health bulletin for internal dissemination in agency
• Discuss how tactical communications can be applied to regulate the emotions of a person in crisis
• Recognize suicide risk factors and assessment interventions
• Discuss active listening skills with people in crisis