Conflict Communication for LE

Taught by Dr. Michael R. Knetzger, a veteran 29-year street cop, instructor, trainer and author, this course examines the relationship of a law enforcement officer’s mindset, training, tactics, and experience, and the impact upon their conflict communications skills. Supported by contemporary human factors research, empirical studies, and anecdotal examples, attendees will acquire advanced knowledge to enhance their conflict and cross-cultural communications skills, which can increase officer safety, improve police-community interactions, and promote de-escalation. This course is more than a “communications skills” course and examines communications from a visual, verbal, mental, and tactical perspective.

If you would like to be invoiced after the training is complete, email rob.hock@nwtc.edu with each attendee's name and date of birth, and we will get them registered for the class.