Conflict Communications
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2740 W Mason St
Green Bay, WI 54303
Room: CC210 Parking Lot F
This course examines the relationship of a police officer’s mindset, training, tactics, and experience, and the impact upon their conflict communications skills. Supported by contemporary human factors research, attendees will acquire advanced knowledge to enhance their conflict and cross-cultural communications skills, which can increase officer safety, improve police-community interactions, and promote de-escalation. This course is more than a “communications skills” course and examines communications from a visual, verbal, mental, and tactical perspective.
Upon completion of this 8-hour training seminar, attendees will be able to: • Apply communications skills that promote de-escalation. • Apply conflict communications skills that help resolve conflict and, in turn, prevent violence. • Explain how the ethical protector mindset influences communications skills and use of force. • Explain how merely being “present” doesn’t mean that an officer has “presence.” • Apply effective body language that enhances officer safety and promotes de-escalation. • Explain the positive impact of appropriate humor during police-citizen interactions. • Explain how the hemispheres of the brain positively and negatively impact communications. • Apply effective mental de-escalation techniques to de-escalate self and others. • Explain the positive and negative impact of cursing or vulgarity while using conflict communications. • Explain the impact of pattern recognition upon our communications skills. • Explain how biases impact conflict communications skills. • Explain the negative impact of conflict communications upon the reactionary gap. • Develop improved conflict communications skills that enhance officer safety and improve police-community relationships.