Creating an Outstanding Customer Service Experience

Does your organization strive to offer an outstanding customer experience? Does your customer experience set you apart from your competition? In this session we will focus on:

• Understanding the expectations of your customers and how to deliver or exceed their expectations.
• Explore how service standards can create a baseline for customer satisfaction.
• Create loyal customers through their memorable experiences with your organization.
• How to recover from a service failure and discover how to learn from that experience.

Instructor: Krissy Zegers