Creating an Outstanding Customer Service Experience

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Location: NWTC Green Bay Campus
2740 W Mason St
Green Bay, WI 54303
Room: CC205 Parking Lot F

Does your organization strive to offer an outstanding customer experience? Does your customer experience set you apart from your competition? In this session we will focus on:

  • Understanding the expectations of your customers and how to deliver or exceed their expectations.
  • Explore how service standards can create a baseline for customer satisfaction.
  • Create loyal customers through their memorable experiences with your organization.
  • How to recover from a service failure and discover how to learn from that experience.

Instructor: Krissy Zegers

  • Please register by 01/10/2025 to avoid a low enrollment cancellation.
$89.00 / person
Location: 2740 W Mason St - Room: CC205 Parking Lot F
Latitude: 44.5272643
Longitude: -88.109515
Marker Title: NWTC Green Bay Campus
Marker Tooltip: NWTC Green Bay Campus
Creating an Outstanding Customer Service Experience 5492 89 Business & Professional Development true