Listening Essentials: Skills for Clearer Communicaiton and Stronger Teams

Listening is the cornerstone of communication. Effective listening makes the person speaking feel valued, prevents miscommunication, speeds productivity, and creates more active forums of discussion. Without the proper training, two things can stand in the way of effective listening: bad habits and style differences. The first step to becoming a better listener is to break and eliminate those habits. The second step is to understand the different ways people listen, along with its benefits and potential trouble spots. Using a five-step process, we show individuals how to eliminate barriers to good listening, improve communication skills, maximize productivity, and build interpersonal relationships.

Learning Outcomes

• Describe the importance of listening.
• Identify barriers to listening well.
• Implement the steps of active listening.
• Uncover hidden messages.
• Increase information flow to enhance productivity and teamwork

Instructor: Denise Hansel

End of summer promo: Receive 20% off your order by registering before August 18, 2026

Enrollment by Monday, August 20 helps ensure this class can be offered as planned.

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