Mental Health Coupled with De-escalation

This course provides a comprehensive understanding of mental health awareness paired with practical, evidence‑based de‑escalation strategies. Participants learn how to recognize signs of emotional distress, respond with empathy, and apply communication techniques that reduce tension and promote safety. Through interactive discussion, scenario‑based learning, and skill‑building exercises, the class equips learners to navigate challenging situations with confidence and compassion.

Key Learning Objectives • Identify common indicators of mental health challenges and emotional crises • Understand the impact of stress, trauma, and behavioral health conditions on communication and behavior • Apply verbal and non‑verbal de‑escalation techniques that prioritize dignity and safety • Strengthen active listening, boundary‑setting, and rapport‑building skills • Practice calm, structured responses to escalating situations • Develop strategies for maintaining personal well‑being and preventing burnout