Moments of Truth: Transforming Ordinary Interactions to Extraordinary Experiences (Online Self-Paced Learning)

Moments of Truth are pivotal instances that profoundly influence our perceptions of an organization. They are the customers' truth—shaped by their experiences, beliefs, and realities. In this module, we'll examine the significance of Moments of Truth and how employees play a pivotal role in shaping these encounters to shine brightly.

Learning Objectives:

• Define Moments of Truth
• Explain the importance of creating positive Moments of Truth
• Evaluate the potential positive and negative impacts Moments of Truth can have for an organization
• Recognize opportunities to create Moments of Truth
• Explore effective ways to create Moments of Truth that shine!

ONLINE SELF-PACED LEARNING MODULES

Unlock your leadership potential and excel in your leadership role with our online self-paced development courses. Designed for aspiring leaders and those looking to enhance their capabilities, our courses provide the skills, knowledge, and strategies necessary to thrive in any organizational setting.

Time Commitment: The following module is self-paced and asynchronous, meaning that you can progress through the course at your convenience. While you can start the course at any time, you'll want to make sure you give yourself enough time to complete it by the end date. This module can be completed in approximately 1 -2 hours, varying according to the learner’s pace.

If this date range does not work for you, contact corporatetraining@nwtc.edu to schedule a time that does work for you.

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(Note: This is a self-paced online course. Access to high-speed internet is required to retrieve class material in Canvas Learning Management System)