Providing Exceptional Service in Difficult Situations (Online Self-Paced Learning)

In this module you'll gain essential skills and techniques to create positive interactions with customers while effectively navigating challenging situations. You will gain tools and insights needed to excel in customer interactions and elevate your customer service skills to new heights.

Learning Objectives:

• Apply Techniques to create positive customer interactions
• Learn how to diffuse difficult situations
• Use negative comments to your advantage
• Evaluate ways to handle conflict
• Incorporate strategies to resolve issues

ONLINE SELF-PACED LEARNING MODULES

Unlock your leadership potential and excel in your leadership role with our online self-paced development courses. Designed for aspiring leaders and those looking to enhance their capabilities, our courses provide the skills, knowledge, and strategies necessary to thrive in any organizational setting.

Time Commitment: The following module is self-paced and asynchronous, meaning that you can progress through the course at your convenience. While you can start the course at any time, you'll want to make sure you give yourself enough time to complete it by the end date. This module can be completed in approximately 1 -2 hours, varying according to the learner’s pace.

If this date range does not work for you, contact corporatetraining@nwtc.edu to schedule a time that does work for you.

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(Note: This is a self-paced online course. Access to high-speed internet is required to retrieve class material in Canvas Learning Management System)